Water Connection

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About Water Connections

If you’re building a new home, office block or factory, or moving into existing premises, you’ll need to know how to apply for water and sanitation connections. If you have bought or moved into an existing property, the account must be transferred to your name.

  • The customer (property owner) goes to COJ (walk-in centre/people centre), requests, and fills in forms for a new connection.
  • Documents required are an ID copy, a title deed, and SG (surveyor General) diagram.
  • COJ will then get a quotation for the size of the meter to be installed from the relevant depot.
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  • If the person applying is not the owner, e.g. a company, then the company registration documents will also be required, alternatively, power of attorney.
  • Upon receipt of the quote, COJ will notify the customer to make payment for the connection.
  • Once payment is made, COJ will send a notification (Service Request) to the depot to install the meter within 15 days.