Alexandra and Parktown North

by | Nov 16, 2020 | Interruptions 2020

Water Interruptions

 

 

1. Alexandra
The contractor went on site to continue with repairs. The ETR is today end of business. There are tankers roaming the area. We sincerely apologize for this delay and we will keep updating customers on both Facebook and Twitter.

2. Parktown North
The depot is aware of the water outage and they have started with investigations. We will keep update throughout the day on both Facebook and Twitter.

We appeal to all to use water sparingly and to remind them that level one water restrictions are still in place. Watering of gardens is not allowed between 6 am and 6 pm in summer months (1 Sept to 31 March) and furthermore, it is not allowed to wash paved areas and driveway using hosepipes.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /

A technical glitch with the vending system

A technical glitch with the vending system

by | Nov 16, 2020 | archive, Media Statement

 

Media Statement  
16 November 2020
 

A technical glitch with the vending system

Johannesburg Water delivers water and sanitation services to over 5million residents in the seven regions of the City of Johannesburg.

The Entity provides free 6 kilolitres to prepaid and post-paid customers monthly. Post-paid customers’ free 6 kilolitres are credited on their monthly bills and prepaid customers receive their free 6 kilolitres when they buy their first water credit for the month.

It has come to Johannesburg Water’s attention some prepaid customers did not receive the 6kl free water in November 2020 due to a technical problem in the vending system.

This issue has been escalated to the Vending Support Technical team, who are investigating the issue to find a resolution as soon as possible.

Johannesburg Water is committed to resolving this issue with urgency and will advise customers once the issue is resolved. All residents are urged to use water sparingly and remember the City is still under level 1 water restrictions.

ENDS
For media inquiries:
Isaac Dhludhlu
Manager: Communications and Marketing
Tel: 011 688 1577
Email: Isaac.dhludhlu@jwater.co.za