Please note, customers in Riverside View and Cosmo City currently using pre-paid tags will not be able to buy water due to the system crashing down.
Our IT team is currently working on the new server which we expect to be concluded later today. We are organising water tanks for the affected consumers and will advise of locations shortly. Apologies for the inconvenience.
1. #SystemMaintenance
Kindly note that our email service will not be available due to a system maintenance from Friday 22/05/2020 (20:00) to Sunday 24/05/2020 (12:00). Please call COJ call centre at 086 056 2874 to log all queries.
2. #Sandton
Please note that there have been delay with the repairs to the emergency burst pipe. The team will start with repairs tonight. The estimated time for completion of repairs is tomorrow morning
Suburb(s) Affected: Sandhurst, Sandton City, Parkmore, Atholl Gardens, Strathavon, Sandown, Morningside, Hurlingham, Benmore Gardens, Inanda, New Brighton, Hyde Park, Killarney.
Date: 22- 23 May 2020
Impact: No water
Reason: Repair burst pipe on a 375mm dia pipe corner Grayston Drive and West Street, Sandton.
Suburb(s) Affected:Sandhurst, Sandton City, Parkmore, Atholl Gardens, Strathavon, Sandown, Morningside, Hurlingham, Benmore Gardens, Inanda and New Brighton
Date: 22 May 2020
Time: 08:00- 18:00
Impact: No water
Reason: Repair burst pipe on a 375mm dia pipe corner Grayston Drive and West Street, Sandton.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /
Planned interruption
1. Suburb(s) Affected: Selby Phase 1
Street name(s): Webber and Rogers street
Date: 01 June 2020
Time: 08:00- 19:00
Impact: No water
Reason: Tie-in
2. Suburb(s) Affected: Witpoortjie Estate
Date: 02 June 2020
Time: 09:00- 13:00
Impact: No water
Reason: Rand Water changing bulk meter
Start date: 09 June 2020 – 08:00
End date: 10 June 2020 – 10:00
Impact: No water
Reason: Install control valve
Water Tankers: Will be provided
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /
Date: 21 May 2020
Time: 07:30- 19:30
Impact: No water
Reason: To connect a new pipeline to existing water mains
Date: 19 May 2020
Time: 08:00- 14:00
Impact: No water
Reason: Changing Meadowlands North Mechanical meter 600mm diameter
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /