Delays of water supply recovery caused by vandalism at our reservoirs

Delays of water supply recovery caused by vandalism at our reservoirs

Rand Water our bulk water supplier , informed us at around 6:00am this morning that there was a vandalism incident on a valve situated on the Bulk Water Supply Line feeding our Corriemore and Fairlands reservoirs, leading to no water in Northcliff, Fairlands, Berario, Blackheath, Valeriedene, Quellerina and parts of Weltevreden Park . Rand Water managed to isolate downstream of the Commando meter.

We currently do not have the estimated time of completion from Rand Water as they’re currently draining the line to assess the damage. We will continue with alternative water supply provision at the Rahima Moosa and Helen Joseph Hospitals, we will also start the process to roll out tanks to schools and affected communities throughout the day. We can also confirm that the bulk supply to our Brixton, Crosby and Hursthill reservoirs continues to recover.

Johannesburg Water pleads with residents for patience during this time and will continue to communicate updates throughout the day.

ENDS
Issued by Johannesburg Water
Stakeholder Relations and Communications Department

Johannesburg Water exploring interventions in resolving water supply shortages in Region B & F

Johannesburg Water exploring interventions in resolving water supply shortages in Region B & F

28 May 2021

Johannesburg Water exploring interventions in resolving water supply shortages in Region B & F

Johannesburg Water management together with the MMC for EISD Councillor Mpho Moerane , met for an oversight meeting with councillors affected by the Hursthill reservoir water supply shortages. The JW technical team took the opportunity to explain to the Councillors of the wards of the interventions currently underway in resolving these water challenges.

The entity is aware that currently areas supplied from the reservoir do not have water due to insufficient bulk supply coming in to the reservoir not to meet demand of supply in the area. We are constantly engaging with our bulk water supplier Rand Water to find solutions to the low inflow levels. Rand Water has undertaken to explore a few technical options to try and resolve the problem and improve supply from their side, one of the things that they will be doing is to do maintenance of their reflux valve and to see if we can take it offline. Rand Water will also be confirming cross connections between their and JW systems to see if all the water that is supposed to be coming into the reservoir is coming in.

Johannesburg Water is committed to ensure that this problem is resolved as soon as it is possible

We thank all affected residence for their patience during this time.

Up to date information can be found on our social media pages

ENDS
Issued by Johannesburg Water
Stakeholder Relations and Communications Department

Water challenges in #Hursthill #Brixton and #Crosby

Water challenges in #Hursthill #Brixton and #Crosby

Media statement : no embargo

23 May 2021

Water challenges in #Hursthill #Brixton and #Crosby

Johannesburg Water is exploring all possible technical options with our bulk supplier ‘Rand Water’ in resolving challenges with the current water supply to our Hursthill, Brixton and Crosby systems that are caused by below average inflow of water into the system. We have gained commitment from Rand Water to prioritize pumping into JW’s reservoirs in order to meet demand.

The affected reservoirs were able to gain capacity overnight and thus able to supply water to some of the areas affected as well as the hospitals in the area. Some ground was unfortunately lost this morning due to power supply failure and the increase in demand of water supply. JW has placed water tankers at the hospitals to pump into their tankers to sustain operations of the hospitals. Johannesburg Water is still monitoring the water supply to hospitals around the clock.

Alternative water supply in the form of water tankers roaming the affected areas are still available for residence to use.

We apologise to all affected residents for the inconvenience caused.

Water tankers:

4x JoJo tanks placed in Sophiatown Park (Extreme Park)
Roaming water trucks
Westbury, Mayfair, Vrededorp, Westdene, Auckland Park, Coronation, Sophiatown, Brixton, Hursthill, Crosby, Helen Joseph and Rahima Moosa Hospital

Residents can get updated information from our social media pages.

ENDS
Issued by Johannesburg Water
Stakeholder Relations and Communications Department
Eleanor Mavimbela
Eleanor.mavimbela@jwater.co.za
0713136327

Johannesburg Water exploring interventions in resolving water supply shortages in Region B & F

Hursthill reservoir

19 May 2021

#Hursthill reservoir

Johannesburg Water is experiencing water supply challenges into the Hursthill reservoir. Currently the reservoir is sitting at very low levels and not able to meet demand. We are currently engaging with Rand Water , our bulk water supplier to try and mitigate the challenges to get the inflow of water into the reservoir back to above average levels.

Affected areas:

o Montgomery Park
o Albertville
o Franklin Roosevelt Park
o Westbury
o Northcliff Ext.21
o Albertskroon
o Greymont
o Northcliff Ext.32
o Coronationville
o Hurst Hill
o Claremont
o Newlands
o Martindale
o Triomf
o Montclare
o Westdene
o Northcliff
o Newclare
o Greymont Ext.1
o Delarey
o Montgomery Park
o Albertville
o Franklin Roosevelt Park Ext.1
o Parkview Ext.1
o Melville Ext.1
o Greenside Ext.2
o Richmond Ext.1
o Parktown Ext
o Parktown Ext.3
o West Cliff Ext
o Emmarentia
o West Cliff Ext.3
o Hurst Hill
o Auckland Park
o Rossmore
o Melville Ext.2
o Richmond
o Melville Ext.3
o Westdene
o Greenside Ext.6
o Greenside Ext.4
o Greenside Ext.5
o Victory Park Estate S.H.
o Parkview
o West Cliff
o Greenside
o Emmarentia Ext.1
o Greenside Ext
o Parktown
o Melville
o Parkhurst

We apologise to the affected residents for the inconvenience caused. Updated information will be made available on our social media pages.

ENDS
Issued by Johannesburg Water
Stakeholder Relations and Communications Department
Eleanor Mavimbela
Eleanor.mavimbela@jwater.co.za
0713136327

18 and 19 Interruptions

1. Suburb(s) affected: Lenasia all extensions, Lenasia South all extensions, Magson Manor, Lehae, Zakariyya Park, Vlakfontein, Vlakfontein proper, Mountainview
Date: 18 May 2021
Time: 08:00-17:00
Impact: No water
Reason: Replacing Rand Water meter

2. Suburb(s) affected: Doornkop Thulani Block 1 to Block 2
Date: 19 May 2021
Time: 08:00-19:00
Impact: No water
Reason: Diversions and lowering of water main.

Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.

Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
Website: /