8 October 2025 – 12:45
Media Statement
Johannesburg Water strongly condemns the assault of one of its illegal connections
investigators, who was attacked by a customer during the execution of his duties in
Tulisa Park, Johannesburg South, on Wednesday, 1 October 2025.
The investigator was at the property to investigate a suspected illegal reconnection
after the customer was disconnected by Credit Management Disconnection (Level 1).
The Entity views any act of violence against our employees with the utmost
seriousness and will not tolerate such behaviour under any circumstances.
The matter has been reported to law enforcement authorities, and we are cooperating
fully to ensure that appropriate legal action is taken. We will also be providing the
affected employee with the necessary support and counselling.
Our employees work diligently to provide essential water and sanitation services to the
residents of Johannesburg. We urge residents and customers to please allow
Johannesburg Water’s staff to carry out their responsibilities in a safe and respectful
environment, free from threats, intimidation, or harm.
Johannesburg Water appeals to all customers to raise concerns or disputes through
the proper channels and to treat our staff with the respect and dignity they deserve.
Acts of violence undermine service delivery and will be met with the full extent of the
law.
Ends
Issued by Johannesburg Water Communication and Marketing
