by l3rato | Jan 20, 2023 | Interruptions
Daily water supply system status updates: Friday, 20 January 2023 (Afternoon)
Water supply status update by exception (i.e., areas affected due to supply constraint and not service interruption from occasional pipe burst).
Unplanned Interruptions
1. Emergency shutdown: Investigation of low flow at Honeydew reservoir
Johannesburg Water wishes to inform residents in the Honeydew reservoir zone of the emergency shutdown commencing at 10:00 on 20 January 2023. The specialist electromechanical team is currently inspecting the valves.
Honeydew reservoir is currently at critically low levels. During the outage, customers in the reservoir zone will experience no water/ poor pressure. The estimated completion time is 20:00 this evening. Further updates will be provided to customers.
Affected areas include parts of:
Zandspruit, Cosmo City, Sonnedal, Northriding, Hoogland, Sundowner, Northgate, Boundary Park, Laserpark, Honeypark, Randparkrif, Bromhof, Northwold, Olivedale, Boskruin, Sharonlea, Kyasands, Noordhang, Kelland, Honeydew Manor, Golden Harvest and Honeydew
2. Suburbs affected: Part of Greenstone Hill, Longmeadow, and Edenvale
Date: 21 January 2023
Time: 03:00 – 18:00
Impact: No water
Reason: Fixing 600mm burst pipe affecting traffic
3. Suburbs affected: Melrose; Saxonwold, Killarney, Dunkeld, Parktown North, Parkwood, Rosebank, part of Houghton Estate, forest town, Parkview, Birdhaven, Riviera, Melrose North, Melrose Estate,
Date: 26 January 2023
Time: 08:00 – 21:00
Impact: No water
Reason: Tie-in
Planned Interruptions
1. Suburbs Affected: Jabulani; Jabavu; Central; White City; Moroka; Moletsane; Tladi; Phiri; Senoane; Zola south; Dhlamini; Mofolo South; Mofolo Central
Start date: 26 January 2023 at 16:00
End date: 27 January 2023 at 08:00
Impact: No water
Reason: Repair of leak on 250mm Pipe and Reservoir Drop Test
Residents are again requested to observe level-1 water restrictions implemented from 1 September to 31 March, which prohibits the use of hosepipes to water gardens, wash cars, clean driveways but use grey water instead, fill up swimming pools and water features between 6 am and 6 pm. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions.
More information can be obtained on:
Twitter: @JHBWater
Facebook: Johannesburg Water
Website: https://www.johannesburgwater.co.za
Customer service inquiries:
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
by l3rato | Jan 20, 2023 | Interruptions
Daily water supply system status updates: Friday, 20 January 2023 (Morning)
Water supply status update by exception (i.e., areas affected due to supply constraint and not service interruption from occasional pipe burst).
Unplanned Interruptions
1. Emergency shutdown: Investigation of low flow at Honeydew reservoir
Johannesburg Water wishes to inform residents in the Honeydew reservoir zone of the emergency shutdown commencing at 10:00 on 20 January 2023. The specialist electromechanical team will isolate the inlet of the reservoir and inspect the relevant valves to identify the cause of low flow into the system.
Honeydew reservoir is currently at critically low levels. During the outage, customers in the reservoir zone will experience no water/ poor pressure.
Affected areas include parts of:
Zandspruit, Cosmo City, Sonnedal, Northriding, Hoogland, Sundowner, Northgate, Boundary Park, Laserpark, Honeypark, Randparkrif, Bromhof, Northwold, Olivedale, Boskruin, Sharonlea, Kyasands, Noordhang, Kelland, Honeydew Manor, Golden Harvest and Honeydew
The estimated completion time is 20:00 this evening.
Further updates will be provided to customers.
2. Suburbs affected: Melrose; Saxonwold, Killarney, Dunkeld, Parktown North, Parkwood, Rosebank, part of Houghton Estate, forest town, Parkview, Birdhaven, Riviera, Melrose North, Melrose Estate,
Date: 26 January 2023
Time: 08:00 – 21:00
Impact: No water
Reason: Tie-in
Planned Interruptions
1. Suburbs Affected: Jabulani; Jabavu; Central; White City; Moroka; Moletsane; Tladi; Phiri; Senoane; Zola south; Dhlamini; Mofolo South; Mofolo Central
Date & Time: 26 January 2023 at 16:00 – 27 January 2023 at 08:00
Impact: No water
Reason: Repair of leak on 250mm Pipe and Reservoir Drop Test
Residents are again requested to observe level-1 water restrictions implemented from 1 September to 31 March, which prohibits the use of hosepipes to water gardens, wash cars, clean driveways but use grey water instead, fill up swimming pools and water features between 6 am and 6 pm. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions.
More information can be obtained on:
Twitter: @JHBWater
Facebook: Johannesburg Water
Website: https://www.johannesburgwater.co.za
Customer service inquiries:
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
by l3rato | Jan 17, 2023 | Notice
by l3rato | Jan 16, 2023 | 2023, Media Statement
16 January 2023
Johannesburg Water systems affected by Stage 6 load shedding
Johannesburg Water infrastructure is faced with several challenges, including an increase in water demand due to the heatwave, as well as Stage 6 load shedding.
Although some of our critical sites are exempted from load shedding, the Entity is managing this through backup systems. However, our towers are taking a strain. In order to maintain a steady water supply, we urge residents to please observe Level-1 water restrictions and reduce consumption.
Level-1 water restrictions prohibit the use of hosepipes between 6am and 6pm, and the use of hosepipes for paved areas and driveways. Customers are encouraged to use grey water to irrigate or water gardens, wash cars or clean driveways.
Water saving tips:
• Do not leave taps dripping
• Shorten your showering time
• Reuse grey water to water your garden
• Harvest rainwater
Johannesburg Water will continue to monitor the water levels and communicate any new updates.
We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
Residents are also urged to continue to report all burst pipes, leaking water meters, open hydrants to:
• 24-hour Hotline: 011 688 1699/ 086 056 2874
• SMS line: 45201
• Email: customer@jwater.co.za
• Twitter: @JHBWater
• Facebook: Johannesburg Water
by l3rato | Nov 5, 2022 | archive, Media Statement
Media Statement
05 November 2022
Johannesburg Water stands by its notice to residents
Johannesburg Water stands by its notice of possible water supply challenges that were
anticipated over the weekend.
Rand Water, our bulk supplier, notified the Entity that they urgently needed to repair a leak on
A6 pipeline wherein they will also take the opportunity to replace damaged valves in
Zwartkopjes. The notification stated that the Rand Water’s Vereeniging Pumping Station was
to reduce its pumping load by 100ML to the Zwartkopjes system, Zwartkopjes was going to
pump 660Ml/d instead of 760Ml/d.
Johannesburg Water’s interest is solely to ensure that we provide a reasonable uninterrupted
service to you, our clients, and where there are planned interruptions inform you in time as
per our service level agreement. We wish to clarify that at no point was the Entity malicious or
misinformed its customers.
For enquiries, please contact Nondumiso Mabuza on 060 555 3156.
