by l3rato | Oct 11, 2023 | Notice
Frequently Asked Questions
1. Why do residents pay for municipality services?
Municipalities collect fees for the usage of services such as electricity, refuse collection, and water and sanitation services. The resources are spent on the planning, construction, running, and maintenance of the services provided.
2. Who is responsible for the payment of municipal rates?
All immovable property owners are liable for the payment of rates. Therefore, all property owners, including commercial, residential (homes), agriculture, government, etc, are included in the definition of property.
3. Where can I pay my municipal bill?
The most convenient method for you and the City is to pay by debit order. Special Debit Order forms are available from any of the Customer Service Centres. You can pay City accounts at any ATM machine. Take a copy of your municipal accounts slip into your bank and ask to have the account linked to your ATM card.
Rates are payable monthly. As a property owner, you should make sure that the City has your current postal address so that you receive your account on time. Even if you do not receive a statement, you are still liable to pay your rates.
The city has arranged a variety of quick and easy options for you to pay your rates and municipal services accounts: https://www.joburg.org.za/departments_/Pages/Link pages/Paying-Accounts.aspx
4. How do I check my City of Johannesburg statement?
To receive your statements via email, you need to register with the City’s e-Joburg website via the e-Joburg link on the City of Johannesburg’s homepage. You will be asked to enter certain personal information and to choose a username and password. Then you can log on using your username and password.
5. What if I don’t pay my bills?
Accounts with a debt older than 30 days, will receive a final demand notice as well as a courteous call by a Credit Controller. Customers will be informed of the overdue debt and the risk involved should the account not be paid in full or an arrangement made to pay off the outstanding debt.
If no payment is received after 14 days of the warning notice being posted, Johannesburg Water may: Restrict the flow of water for domestic use.
Settling overdue accounts after services are disconnected
In the event that services have been removed, you will have to make full payment of the outstanding balance and show your proof of payment before services will be reconnected.
All accounts have to be paid in cash at Thuso House Customer Service Centre, 61 Jorisson Street, Braamfontein. A Clearance Certificate for services must be obtained from the Credit Management department to enable the customer to re-apply for the services at the utilities.
If you can’t pay the amount in full you must make an arrangement to pay the amount off over time. You must then come in person to one of the Customer Service Centres in Braamfontein, Roodepoort, Randburg, Sandton or Midrand, to make an arrangement.
Once payment has been made, or an arrangement has been set up, call the Joburg Connect call centre on 0860 562 874 to register your payment and to get a reference number.
Fax proof of payment, with your reference number, to 011 358 3164. Call back in 30 minutes to confirm if your reconnection has been processed.
Reconnection of services can take up to 72 hours. Proof of payment received before 4.30pm will ensure same-day processing, otherwise it will take place the next day.
If no payment has been made after the restriction or disconnection, the account will be handed over to an Attorney to issue an urgent summons for the recovery of the outstanding debt.
by l3rato | Oct 6, 2023 | 2023, Media Statement
6 October 2023 – 08:45
Media Statement
Johannesburg Water systems impacted by power trip at Rand Water’s Zuikerbosch Water Treatment Plant
Several Johannesburg Water’s systems have been affected by a power trip that occurred at Rand Water’s Zuikerbosch Water Treatment Plant on Thursday night, 5 October.
The Rand Water Eikenhof system is currently under tremendous strain which in turn has affected the stability of certain reservoirs within the Johannesburg Water system.
Increase in demand and the power trip at Rand Water’s Zuikerbosch treatment plant has further affected the water supply to Johannesburg Water key reservoirs.
Within the Commando system, which comprises the Hursthilll, Crosby and Brixton reservoirs, are critically low. The Brixton reservoirs had to be isolated/closed completely on Thursday evening up until this morning to build up capacity to the reservoir.
The Crown Gardens reservoir is also critically low and had to be isolated on Thursday evening, 5 October to build capacity.
Johannesburg Water is constantly monitoring the network to explore any other options to mitigate and find solutions to the water challenges in the area zone.
Alternative water has been arranged for the affected areas. Further updates will be provided to customers.
Ends
Issued by Johannesburg Water Communication and Marketing.
by l3rato | Sep 25, 2023 | Systems Updates 2023
25 September 2023 – 19:00
Customer Notice
Johannesburg Water systems: evening update
Johannesburg Water systems are steadily recovering following a major burst that occurred along the supply line between Rand Water’s Zuikerbosch Water Purification Plant and the Palmiet Pumping Station on Sunday, 24 September at around 14:00. The pipe was successfully repaired at 21:00 on Sunday. Regrettably, this incident further delayed the gains that the Johannesburg Water systems had made following the interruptions caused by the two power trips that occurred at Zuikerbosch last week. Pumping has resumed and systems are gradually improving. Johannesburg Water is monitoring the situation.
The below systems are affected:
South Hills tower
Empty due to no supply. No water is expected in the supply zone. Pumping will resume as soon as supply improves.
Commando System
- Brixton reservoir: Remains critically low due to poor supply and high demand. Outlet will be throttled to 80% overnight to build capacity. Poor pressure may be experienced in high-lying areas.
- Brixton tower: Improved and supplying normally, however, it will be affected by the reservoir levels.
- Hursthill 1 reservoir: Despite attempts to augment the supply, the reservoir remains critically low to empty. The supply zone will have low pressure to no water.
- Hursthill 2 reservoir: Critically low due to high demand and poor supply. Poor pressure may be experienced in high-lying areas. Outlet will be closed overnight to build capacity.
- Crosby reservoir: Remains low. Poor pressure should be expected in certain parts of the supply zone due to high demand on the system.
Crown Gardens reservoir
Remains low. Poor pressure to no water may be experienced in certain areas of the supply zone. Reservoir outlet will be further restricted to 80% overnight to build capacity.
Crown Gardens towers
Supplying normally, however, customers are requested to use water sparingly.
Eagles Nest reservoir
Remains critically low due to poor supply and high demand. Customers in this supply zone should expect low pressure to no water.
Naturena reservoir
Reservoir level has improved but remain low due to high demand and poor supply. Customers are requested to reduce consumption to regain capacity.
Alexander Park reservoir
Critically low due to poor supply and airlocks on the system. Technicians are working on flushing the networks. Johannesburg Water is monitoring the situation.
Berea reservoir
Critically low and on bypass mode. Low pressure to no water is expected in the supply zone.
Linden 1 reservoir and tower
Reservoir remains critically low due to high demand and poor supply. Low pressure should be expected in high-lying areas of the supply zone. The tower is supplying normally. However, customers are requested to use water sparingly as the system is strained.
Helderkruin reservoir and tower
Reservoir remains critically low due to high demand and poor supply. Low pressure will be expected in high-lying areas of the supply zone. The tower is supplying normally. However, it will be affected by the reservoir level, therefore, customers are requested to use water sparingly.
Sandton reservoirs and direct feeds
The following reservoirs and towers have been directly impacted by the major burst that occurred along the supply line between Rand Water’s Zuikerbosch Water Purification Plant and the Palmiet Pumping Station:
- Linbro Park reservoir
- Marlboro reservoir
- Morningside reservoir
- Bryanston reservoir and Bryanston tower
Illovo reservoir is currently low but supplying normally. However, demand remains high and may affect the capacity, therefore, customers are requested to use water sparingly.
Illovo tower is currently supplying normally. However, demand remains high, therefore, customers are requested to reduce consumption.
Linksfield reservoir has improved and is supplying normally; however, it remains critically low. Demand is high and may affect the capacity, therefore, customers are requested to use water sparingly.
Midrand systems update
Grand Central reservoir
Reservoir level is critically low and supplying normally, while consumption remains high. Johannesburg Water is monitoring the situation.
Grand Central tower
Tower is empty due to reservoir’s low level and no water is expected in the supply zone. Johannesburg Water is monitoring the situation.
Erand reservoir 1 and 2
Both reservoirs have slightly improved but remain critically low due to high demand and poor supply. Low pressure to no water is expected in high-lying areas of the supply zone. Johannesburg Water is monitoring the situation.
Erand tower
Tower is on bypass mode. Low pressure may still be experienced while the system recovers. Johannesburg Water is monitoring the situation.
President Park reservoir and tower
Reservoir improved but remains low due to poor supply and high demand. Low pressure to no water is expected in the supply zone. The tower remains empty and on bypass mode. Low pressure to no water is expected in the supply zone. Johannesburg Water is monitoring the situation.
Alternative water supply has been arranged for the affected customers and will be placed at strategic locations.
Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
For more information and logging calls:
Twitter: @JHBWater / Facebook: Johannesburg Water
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 45201
Email: customerserviceemails@jwater.co.za
Ends
Issued by Johannesburg Water Communication and Marketing
by l3rato | Sep 22, 2023 | Systems Updates 2023
22 September 2023 – 17:45
Customer Notice
Johannesburg Water systems: afternoon update
South Hills tower
Tower is empty due to no supply. No water is expected in the supply zone. Pumping will resume as soon as supply improves.
Commando System
- Brixton reservoir: Critically low due to low supply. Outlet is opened at 50%. Low pressure is expected in the supply zone.
- Brixton tower: Low but supplying normally. Pumping has resumed and system is recovering.
- Hursthill 1 reservoir: Despite attempts to augment the supply, the reservoir remains critically low to empty. The supply zone will have low pressure to no water.
- Hursthill 2 reservoir: Critically low due to poor supply. Poor pressure to no water is expected in high-lying areas.
- Crosby reservoir: Critically low due to erratic supply and high demand. Poor pressure to no water is expected in parts of the supply zone.
Crown Gardens reservoir
The reservoir levels are critically low due to poor supply, and the outlet is opened at 50%. Poor pressure to no water should be expected in certain areas of the reservoir zone.
Crown Gardens towers
Both towers are empty. No water expected in the supply zone. Pumping will resume as soon as the reservoir levels improve.
Eagles Nest reservoir
Remains critically low due to poor supply. Customers in this supply zone should expect low pressure to no water.
Naturena reservoir
Reservoir is critically low due to high demand and poor supply. Supplying normally, however, Johannesburg Water is monitoring the levels. Customers are requested to reduce consumption to regain capacity.
Alexander Park reservoir
Critically low due to poor supply and high demand. Poor pressure to no water is expected in high-lying areas.
Berea reservoir
Critically low and on bypass mode. Low pressure to no water expected in the supply zone.
Linden 1 reservoir and tower
Reservoir is critically low due to high demand and poor supply. Low pressure expected in the supply zone. The tower has improved overnight, but demand remains high.
Helderkruin reservoir and tower
Both the reservoir and tower are critically low due to poor supply. Low pressure is expected in the tower zone. Pumping will resume as soon as the reservoir levels improve.
Sandton reservoirs and direct feeds
The following reservoirs and towers have improved slightly; however, they remain low:
- Linbro Park
- Marlboro
- Morningside
- Bryanston reservoir and Bryanston tower
Illovo reservoir is critically low, and poor pressure to no water is expected in the supply zone. Illovo tower is empty, and no water is expected in the supply zone. Pumping will resume once the reservoir levels improve.
Linksfield reservoir
Critically low due to poor supply. Low pressure is expected in the supply zone. Johannesburg Water is monitoring the situation.
Midrand systems
Grand Central reservoir
The reservoir is critically low but supplying normally.
Grand Central tower
Tower is low but supplying normally. Johannesburg Water is monitoring the system.
Errand reservoir 1 and 2
Both reservoirs are critically low. Poor pressure to no water is expected in the supply zone.
Errand tower
Tower is empty, and on bypass mode. Poor pressure to no water is expected in the supply zone. Johannesburg Water is monitoring the system closely.
President Park reservoir and tower
Critically low due to poor supply. Low pressure to no water is expected in the supply zone. The tower is empty and on bypass mode. Low pressure to no water is expected in the supply zone.
Alternative water supply has been arranged for the affected customers and will be placed at strategic locations.
Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
For more information and logging calls:
Twitter: @JHBWater / Facebook: Johannesburg Water
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 45201
Email: customerserviceemails@jwater.co.za
Ends
Issued by Johannesburg Water Communication and Marketing
by l3rato | Sep 21, 2023 | Systems Updates 2023
21 September 2023 – 20:45
Customer Notice
Johannesburg Water systems: evening update
Most of Johannesburg Water’s reservoirs and towers were affected by the power failure at Zuikerbosch Water Treatment Plant. As a result, most of the systems lost storage capacity and are currently critically low to empty. Johannesburg Water is monitoring the situation.
The below systems are affected:
South Hills tower
Tower is critically low due to high demand. Low pressure to no water expected in parts of the supply zone. Tower expected to recover overnight. Johannesburg Water is monitoring the situation.
Commando System
- Brixton reservoir: Critically low due to high demand and low supply. Low pressure to no water expected in the supply zone. Outlet will be throttled (flow and pressure reduced) to 70% overnight to build capacity.
- Brixton tower: pumping as normal but remains critical due to high demand and low reservoir level. Poor pressure to no water is expected in high-lying areas.
- Hursthill 1 reservoir: Despite attempts to augment the supply, the reservoir remains critically low to empty. The supply zone will have low pressure to no water.
- Hursthill 2 reservoir: Critically low due to poor supply. Low pressure to no water is expected in high-lying areas. Outlet will be closed overnight to build capacity.
- Crosby reservoir: Critically low due to erratic supply and high demand. Poor pressure to no water is expected in parts of the supply zone.
Crown Gardens reservoir and towers
The reservoir levels are critically low, and the outlet is opened at 50%. Poor pressure to no water should be expected in high-lying areas of the reservoir zone. Both towers are pumping, however, levels may decrease as demand increases during peak hours. Poor pressure to no water is experienced in the supply zone.
Eagles Nest reservoir
Remains critically low due to poor supply. Customers in this supply zone should expect low pressure to no water.
Naturena reservoir
Reservoir levels decreased during the day due to high demands during peak hours. Low pressure to no water is experienced in the supply zone.
Alexander Park reservoir
Critically low due to poor supply and high demand. Poor pressure to no water is expected in high-lying areas.
Berea reservoir
Critically low and on bypass mode. Low pressure to no water expected in the supply zone.
Linden 1 reservoir and tower
Critically low due to high demand and poor supply. Low pressure to no water expected in the supply zone.
Sandton reservoirs and direct feeds
The following reservoirs and towers have improved slightly; however, they remain low:
- Linbro Park
- Marlboro
- Morningside
- Bryanston reservoir and Bryanston tower
Illovo reservoir and Illovo tower remain critically low.
Midrand systems update
Grand Central reservoir
The reservoir levels remained stable throughout the day and is supplying normally. However, this could decrease as demand increases during peak hours.
Grand Central tower
Pump resumed during the day and supplied to the tower zone. However, Johannesburg Water is monitoring closely.
Errand reservoir 1 and 2
Both reservoirs are critically low. Poor pressure to no water is expected in the supply zone.
Errand tower
Tower is critically low. Poor pressure to no water is expected in the supply zone. Johannesburg Water is monitoring closely.
President Park reservoir and tower
Critically low and poor pressure to no water is expected in the supply zone. The tower is empty and on bypass mode. Low pressure to no water is expected in the supply zone.
Alternative water supply has been arranged for the affected customers and will be placed at strategic locations.
Residents are requested to observe level-1 water restrictions which are implemented from 1 September to 31 March. These restrictions prohibit the use of hosepipes to water gardens, wash cars, clean driveways, as well as fill up swimming pools and water features between 06:00 and 18:00. Instead, the use of greywater is encouraged. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
For more information and logging calls:
Twitter: @JHBWater / Facebook: Johannesburg Water
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 45201
Email: customerserviceemails@jwater.co.za
Ends
Issued by Johannesburg Water Communication and Marketing
