by l3rato | Aug 28, 2023 | Customer Notice 2023
28 August 2023 – 15:30
Customer Notice
Some Johannesburg Water systems affected by poor supply from Rand Water
Some Johannesburg Water reservoirs and towers have critically low water levels due to poor supply pressure (low or no supply) from Rand Water. Johannesburg Water is closely monitoring the systems and will provide an update when the systems recover.
South Hills tower update
The South Hills tower is not receiving any supply from Rand Water. Customers in the supply zone will be impacted by no water.
Crosby, Hursthill 1, and Hursthill 2 reservoirs
All three systems are critically low due to poor supply pressure. Residents in these reservoir zones will be impacted by low pressure to no water.
Brixton and Eagles Nest
Both these systems have critically low water levels due to poor supply pressure. Residents in these supply zones will be impacted by low pressure to no water.
Doornkop West reservoir
Critically low water levels but is supplying normally.
Johannesburg Water is providing alternative water supply to all areas affected.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Aug 24, 2023 | Customer Notice 2023
24 August 2023 – 19:15
Customer Notice
Johannesburg Water systems impacted by power dip at Rand Water Zuikerbosch Treatment Plant
Johannesburg Water systems have been affected by a power failure that occurred at Rand Water Zuikerbosch Treatment Plant on Thursday 24 August. This affected the bulk water supplier’s total pumping system.
This has resulted in the depletion of the Zwartkopjes, Eikenhof and Palmiet systems, which feed all Johannesburg Water systems. While most of the entity’s reservoirs are stable, areas fed by the South Hills tower and the Eagles Nest reservoir will be impacted by low pressure to no water.
Pumping has been restarted; however, some are experiencing low pressure. Rand Water is working with Eskom technicians who are currently working on restoring the plant.
There is no estimated time for completion.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Aug 19, 2023 | Customer Notice 2023
19 August 2023 – 10:30
Customer Notice
Alexander Park reservoir update
Alexander Park reservoir was put on bypass mode recently as a dummy run. This was in preparation for the cleaning of the reservoir, which is scheduled to take place on 28 August 2023.
This resulted in low pressure to no water for residents across various suburbs, including Kensington, Bruma, Cyrildene, and Malvern.
However, the reservoir has since been taken off bypass mode and residents should start getting steady water supply again during the course of the day. Residents in higher lying areas will experience low pressure.
Johannesburg Water apologises to customers for the inconvenience caused.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Aug 17, 2023 | Customer Notice 2023
17 August 2023 – 15:30
Customer Notice
Update: Craigavon water outage
Johannesburg Water teams experienced technical challenges while conducting repairs on the water pipeline. As a result, Craigavon residents are still without supply as the water remains isolated.
Technical teams are working around the clock to complete repairs on the water pipeline.
On Wednesday, 16 August, water was isolated in Craigavon to allow the technical teams to conduct investigations into the reason for the area outage. This followed the planned maintenance which took place on 15 August and affected Witkoppen, Craigavon, and parts of Kengies.
When the water pipeline in the area was opened after the maintenance work, it was found that Craigavon residents were still without water.
Johannesburg Water is providing alternative water supply for residents, prioratising critical customers such as hospitals and schools. The water tankers at Life Fourways Hospital and Crawford Preparatory School have been filled by the entity. Three water tankers are roaming the area.
Tankers have been placed at the following locations:
1. 1x tanker in the open field across from Fernbrook Estate for the lower parts of Craigavon
2. 1x tanker at MacBeth Avenue near Tezula Lifestyle Estate, Fourways
Further updates will be provided to customers.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Aug 16, 2023 | Customer Notice 2023
16 August 2023
Customer Notice
Craigavon water outage
Water has been isolated in Craigavon to allow Johannesburg Water technical teams to conduct investigations into the reason for the area outage.
This follows the planned maintenance which took place on Tuesday, 15 August 2023 and affected Witkoppen, Craigavon, and parts of Kengies. The planned interruption was to conduct a tie-in from an existing 160mm AC pipe to an 110mm uPVC pipe (PRV 1 and 2).
When the water pipeline in the area was opened after the maintenance work yesterday, it was found that Craigavon residents were still without water.
Water has since been isolated in the area and Johannesburg Water technical teams are investigating the cause of the outage.
Further updates will be provided to customers.
Ends
Issued by: Johannesburg Water Communication and Marketing.
