Naturena update
Commando System: Brixton reservoir outlet closed
17 April 2024 – 15:15
Customer Notice
Commando System: Brixton reservoir outlet closed
Johannesburg Water is on site investigating the poor supply pressure currently being experienced by residents in parts of the Commando System.
As a result, reservoirs in the Commando System (comprising Brixton, Crosby, and Hursthill 1 and 2) have low water levels.
As an intervention and to try to build capacity, the Brixton reservoir outlet was closed from 18:00 on Tuesday, 16 April and will remain closed until the reservoir reaches an acceptable level. The Entity’s technical teams estimate that the Brixton reservoir outlet may be partially opened at 17:00 today, after which the system will be closely monitored. Customers supplied by the Brixton tower zone are not affected at this stage.
In the meantime, Johannesburg Water is providing alternative water supply through roaming water tankers. There is currently no estimated time for full recovery.
Brixton reservoir supply zone.
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Issued by Johannesburg Water Communication and Marketing.
Northcliff Tower update
16 April 2024 – 11:15
Customer Notice
Northcliff Tower update
Johannesburg Water is aware of the water supply issues in Northcliff and surrounding areas.
There is a City Power outage in the area which began on Monday and is affecting pumping into the Northcliff tower. As a result, the suburbs within this supply zone are currently affected by poor pressure to no water.
Johannesburg Water and City Power’s technical teams are in constant communication and the power utility is working on resolving the issue.
There is no estimated time for completion. However, further details will be communicated once they become available.
Affected areas: Northcliff, Greymont, Waterval Estate, Valeriedene, and possibly some surrounding suburbs.
Ends
Issued by: Johannesburg Water Communication and Marketing.
Old video making the rounds about cholera detection in Vaal River water
16 April 2024 – 21:30
Customer Notice
Old video making the rounds about cholera detection in Vaal River water
Johannesburg Water can confirm to its customers that a video circulating on social media claiming a cholera contamination in the water from the Vaal River, is old news.
The video in question, which is a clip from a broadcasting news channel, is from 26 May 2023.
As such, Johannesburg Water would like to reassure residents and customers that the City of Johannesburg’s water is safe for consumption. The Entity’s water is safe to drink and is not contaminated by cholera.
The video is a clip from 26 May 2023.
One of the key mandates of Johannesburg Water is the provision of clean and safe drinking water and the Entity can confirm that the water in the City meets the high-quality requirements of the drinking water quality standard (SANS241-2015 Drinking Water Quality). The Entity also recently hosted a media tour of our water-testing Cydna Laboratory to showcase to journalists how we ensure that our water meets the SANS241 standards and is 100% safe for consumption.
Johannesburg Water provides water and sanitation services to areas stretching from as far as Orange Farm in the south to Midrand in the north, Roodepoort in the west, and Alexandra in the east.The 1.6 billion litres of potable water we supply daily, which is procured from our bulk supplier Rand Water, is distributed through a network of water infrastructure consisting of 129 reservoirs and water towers.
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Issued by: Johannesburg Water Communication and Marketing
Roodepoort/Randburg update
12 April 2024
Customer Notice
Roodepoort/Randburg update
Repairs to four major burst pipes are currently underway in Wilgeheuwel, Weltevreden Park, Florida Hills, and Randpark Ridge.
Water has been isolated to complete the repairs, and Johannesburg Water teams are on site busy with excavations.
Thereafter, assessments will be conducted to determine the material needed to complete the repairs. The relevant material will then be sourced, and welding will commence later today.
The estimated time of repairs for the burst pipe in Sterretjie Street, Weltevreden Park is 18:00 tonight. There is currently no estimated time for completion on the other repairs.
This will result in poor pressure to no water for customers within these areas.
Affected areas: Wilgeheuwel and surrounds, Weltevreden Park and surrounds, Florida Hills and surrounds, as well as Randpark Ridge and surrounds.
Johannesburg Water is arranging alternative water supply for the affected areas. The Entity is monitoring the situation.
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Issued by Johannesburg Water Communication and Marketing.
Update on Commando system and Alexander Park Reservoir
11 April 2024 – 12:30
Customer Notice
Update on Commando system and Alexander Park Reservoir
Commando System
The overall water capacity in the reservoirs and towers of the Commando system declined overnight due to decline in inflows and increase in demand. This could be unusual increase in consumption.
The Crosby as well as Hursthill 1 and 2 reservoirs declined in capacity and started off the day with low levels. Poor pressure to no water is expected in the supply zone, particularly high-lying areas.
However, improvements are expected overnight. In the meantime, Johannesburg Water continues to provide alternative water supply to the critically affected areas.
Click here to view affected areas.
Alexander Park Reservoir
Johannesburg Water is monitoring a sudden decline in the Res capacity due unusual increase in demand. Currently, the reservoir is critically and poor pressure to no water is expected in the supply zone.
Click here to view affected areas.
Sandton System
The water levels at the reservoirs and towers have improved and supply is back to normal.
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Issued by Johannesburg Water Communication and Marketing.