by l3rato | Mar 17, 2024 | Customer Notice
17 March 2024 – 10:15
Customer Notice
Water supply systems under severe strain
The persistent heatwave experienced in the past few weeks as well as the lack of rain has resulted in high demand, which has led to the bulk supplier’s reservoir levels declining at an undesirable rate, impacting Johannesburg Water and other metros. Currently, demand is outstripping supply.
Although Rand Water is pumping and supplying, the increased demand on the entire system has resulted in reservoirs being unable to maintain capacity.
Over the past few months, Rand Water has been holding daily Joint Operations Committee (JOC) meetings with Johannesburg Water, the City of Tshwane, as well as the City of Ekurhuleni in efforts to find strategies and solutions to addressing this high demand issue.
Furthermore, Johannesburg Water technical teams have been working behind-the-scenes implementing daily internal interventions to mitigate the situation and improve water supply to its customers. As such, the Entity urges the City of Johannesburg’s (CoJ) residents and businesses to work with us in reducing water wastage by at least 10%.
This includes adhering to the City’s level-1 water restrictions, which require residents to use water sparingly especially with South Africa being a water-scarce country. Under level-1 water restrictions, the watering of gardens is prohibited between 6am and 6pm. Furthermore, residents are not permitted to wash paved areas and driveways using hose pipes.
It is more imperative now more than ever that we embrace a new mindset on water conservation. By adopting tiny adjustments each day, we can all have an impact.
Here are simple water-saving habits to implement into your daily routine:
• Do not leave taps dripping, and repair leaking taps in your household
• Wash your car on the grass as this will water your lawn at the same time
• Shorten your showering time
• Use a glass of water to rinse when brushing your teeth
• Take shallow baths and avoid filling your bath to a depth greater than 100mm
• Reuse grey water to water your garden or pot plants
Ends
Issued by Johannesburg Water Communication and Marketing.
by l3rato | Mar 13, 2024 | Customer Notice
13 March 2024 – 11:10
Customer Notice
Randburg system update
Johannesburg Water together with Rand Water technical teams continue to reconfigure the system to boost flows Linden 1, Linden 2 and Kensington B systems.
Upon investigations on Tuesday 12 March, the technical teams discovered a Rand Water valve that had been closed, thus restricting supply into the system. The valve has since been opened. Rand Water will continue with further investigations.
The closed valve was however not the cause of the water outage which was due to an incident at the Eikenhof pump station. This affected many parts of Johannesburg and several other municipalities in Gauteng and the North West province.
Although the opening of the valve did assist with building a bit of capacity into the Linden 1 reservoir and tower, as well as the Linden 2 reservoir – the Kensington B reservoir and tower and Blairgowrie reservoir are still critically low to empty.
Technical teams continue with investigation and Johannesburg Water is closely monitoring the systems mentioned above and will advise on further actions
• Areas supplied by Linden 1 & 2 reservoirs.
• Areas supplied by Kensington B reservoir and tower.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Mar 11, 2024 | Customer Notice
11 March 2024 – 17:30
Customer Notice
Linden and Blairgowrie systems update
Johannesburg Water together with Rand Water technical teams conducted a site inspection on Monday afternoon, 11 March, as part of investigations into the poor water supply going into the Linden 1 and Blairgowrie systems in Randburg.
The reduced flow into Johannesburg Water’s Linden 1 and Blairgowrie reservoirs and is mainly due to the increase in demand caused by hot weather conditions as well as reservoirs being critically low to empty. Furthermore, airlocks have been flushed out of the network to improve water flow.
The following steps will be taken to bring some relief to the two systems:
1. Pipe work modification will be done to boost water supply into the lower lying areas of Blairgowrie.
2. Johannesburg Water has requested Rand Water to reconfigure its systems to boost water into the Linden 1 reservoir supply feed.
3. The teams will also reconfigure the system to boost supply into the Kensington B tower zone so that customers can have improved supply.
The abovementioned solutions will not only bring some relief to Johannesburg Water customers but will also assist Rand Water systems to recover quicker.
Updates will be provided to customers.
• Areas supplied by Linden 1 & 2 reservoirs.
• Areas supplied by Blairgowrie reservoir.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Mar 10, 2024 | Customer Notice
10 March 2024
Customer Notice – 21:00
Update on the recovery of Linden 1 and Blairgowrie systems
Johannesburg Water technical teams are monitoring the progress of the Linden 1 and Blairgowrie reservoirs as they continue to be areas of focus.
Johannesburg Water also reached an agreement this evening with bulk supplier, Rand Water, for an additional 100 Mega Litres to boost volumes to supply struggling systems such as Linden 1 and Blairgowrie. This is aimed at alleviating the strain for communities in the greater Randburg area.
The reservoirs listed below are affected and are currently being supplied by the Waterval system:
• Kensington B reservoir and tower – The reservoir continues to supply normally while the tower is empty. No water is expected in the tower zone.
• Linden 2 reservoir – The reservoir is critically low. Poor pressure to no water is expected in the supply zone.
• Blairgowrie supplied by Linden 1 reservoir – The reservoir is critically low. Poor pressure to no water is expected in the supply zone.
• Linden 1 reservoir and tower – both reservoir and tower are critically low to empty. Poor pressure to no water is expected in the supply zone.
It is anticipated that with the addition supply from the bulk supplier systems wil improve overnight.
Further updates will be provided to customers in this supply zone.
Ends
Issued by Johannesburg Water Communication and Marketing
by l3rato | Mar 6, 2024 | Customer Notice
6 March 2024 – 08:00
Customer Notice
Update: Eikenhof pump station repairs
As of 23:00 on Tuesday, 5 March 2024, City Power repairs and testing have been 100% completed at Rand Water’s Eikenhof substation. Rand Water was pumping at 50% since late afternoon on 5 March and has resumed pumping at 100% capacity since midnight.
The incident, which occurred on March 4 at about 20:00, interrupted the pumping into Rand Water’s Eikenhof pump station. This, in turn, affected the pumping into the systems of Johannesburg Water and affected storage capacities.
While supply is now restored, systems will take time to recover. Johannesburg Water is monitoring the network closely.
Affected systems supply mainly Soweto, Johannesburg South, Roodepoort/Randburg and Central.
• Commando System (Crosby reservoir, Brixton reservoir and tower and Hursthill 1 & 2 reservoirs)
• Johannesburg Central (Aeroton reservoir and tower, Crown Gardens tower 1 & 2 and reservoir and Eagles Nest reservoir including Alan Manor and Naturena reservoirs)
• Soweto (Chiawelo reservoir, Diepkloof reservoir, Doornkop West reservoir, Jabulani reservoir, meadowlands reservoir, Orlando East reservoir, Power Park reservoir. Zondi reservoir and tower and Protea Glen reservoir)
• Waterval and Weltevreden (Blairgowrie reservoir, Boschkop reservoir, Constantia tower, Cosmo City reservoir, Florida North tower, Helderkruin reservoir and tower, Honeydew reservoir and tower, Horizon tower, Kensington-B reservoir and tower, Linden 1 reservoir and tower, Linden 2 reservoir, Quellerina tower, Randpark Ridge reservoir, Waterval tower, Olivedale reservoir, Robertsville reservoir, and Witpoortjie reservoir and tower)
The Entity continues to throttle (reduce supply) outlets of the reservoirs to delay the impact of no water. Further updates on the recovery of the impacted infrastructure will be provided as they become available.
by Teboho | Mar 5, 2024 | Customer Notice
5 March 2024 – 09:50
Customer Notice
City Power on site conducting repairs at Rand Water’s Eikenhof pump station
City Power is on site conducting repairs at the Eikenhof substation. The incident, which happened on 4 March around 20:00, has impacted pumping into Rand Water’s Eikenhof pump station. At this stage, there is no estimated time of completion; however, City Power will also release a statement on the progress of the repairs.
Affected systems supply predominately Soweto, Johannesburg South, Roodepoort/Randburg and Central
- Commando System (Crosby reservoir, Brixton reservoir and tower and Hursthill 1 & 2 reservoirs)
- Johannesburg Central (Aeroton reservoir and tower, Crown Gardens tower 1 & 2 and reservoir and Eagles Nest reservoir including Alan Manor and Naturena reservoirs)
- Soweto (Chiawelo reservoir, Diepkloof reservoir, Doornkop West reservoir, Jabulani reservoir, meadowlands reservoir, Orlando East reservoir, Power Park reservoir. Zondi reservoir and tower and Protea Glen reservoir)
- Waterval and Weltevreden (Blairgowrie reservoir, Boschkop reservoir, Constantia tower, Cosmo City reservoir, Florida North tower, Helderkruin reservoir and tower, Honeydew reservoir and tower, Horizon tower, Kensington-B reservoir and tower, Linden 1 reservoir and tower, Linden 2 reservoir, Quellerina tower, Randpark Ridge reservoir, Waterval tower, Olivedale reservoir, Robertsville reservoir, and Witpoortjie reservoir and tower)
Johannesburg Water will throttle (reducing supply) outlets of the reservoirs to delay the impact of no water. Further updates on the recovery of the impacted infrastructure will be provided.
Customers are urged to adopt water-saving measures to reduce the high consumption and aid in the recovery of the systems.
Ends
Issued by Johannesburg Water Communication and Marketing
Directors:
Mr Sipho Mthembu (Chairperson), Mr Ntshavheni Mukwevho (Managing Director and Executive Director),
Mr Phetole Modika, Mr Siphamandla Mnyani, Mrs. Zandile Meeleso, Mr Pholoso Matjele, Mr Kgaile Mogoye,
Mr Molate Mashifane, Ms Pamela Mabece, Mr Lunga Bernard, Mr Julias Maputla
Ms Kethabile Mabe (Company Secretary),
Johannesburg Water SOC Ltd
Registration Number: 2000/029271/30
