by l3rato | Jun 13, 2023 | Customer Notice 2023
13 June 2023 – 18:00
Customer Notice
Eskom power trip at Rand Water Palmiet pump station impacts Johannesburg Water’s systems
Pumping at Rand Water’s Palmiet pump station has resumed after an Eskom power failure affected pumping for a short duration today.
Johannesburg Water infrastructure has been impacted by reduced supply and low levels, specifically at the Alexander Park reservoir and South Hills tower. At this time, the reservoir and tower are critically low to empty.
Although pumping has resumed at Palmiet, the system is not yet at full capacity. As they bring more pumps online the capacity supplied to Johannesburg Water systems will increase.
Johannesburg Water will be arranging alternative water supply for the affected areas, Further information will be communicated as it becomes available.
Alexander Park reservoir supply zone:
Kensington, Benrose, Heriotdale, Denver, De Wetshof, The Gardens, Malvern, Cleveland, Elcedes and Wychwood.
South Hills tower supply zone:
Risana, South Hills, Tulisa Park, Steeledale, Linmeyer, Oakdene, Rosettenville and Klipriviersberg Estate.
Customers in lower lying areas may still have water, while customers in higher lying areas will experience no water.
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Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Jun 12, 2023 | Customer Notice 2023
12 June 2023 – 21:30
Customer Notice
Johannesburg Water monitoring Crown Gardens, Commando and Linden 1 systems
Towers and reservoirs within the Roodepoort/Randburg areas are stable. Customers in these areas will have water restored.
The priority is to stabilise the Crown Gardens and Commando systems (Brixton, Hursthill and Crosby), while closely monitoring the Linden 1 system (Linden 1 reservoir and Linden 1 tower).
The status of Johannesburg Water infrastructure:
Commando system
Both Hursthill 1 and 2 reservoirs are critically low to empty. Levels at the Brixton reservoir continue to improve, and the outlet is currently opened at 100%. The Brixton tower is operating normally. Customers should have normal water supply in the Brixton reservoir and tower zones. Residents in the higher lying areas supplied by Hursthill reservoirs are impacted by low pressure or no water.
Crown Gardens system
The reservoir levels have decreased, resulting in the isolation of pumps to the tower. The reservoir outlet remains opened at 50%. The tower still has capacity; however, customers will be impacted by no water once the tower’s capacity has reduced. Further updates will be provided.
Linden 1 system
The Linden 1 reservoir is gradually recovering. The tower is currently empty. We are monitoring this critically impacted tower as it slowly stabilises.
Alternative water supply to customers in the affected areas will be provided through mobile tankers.
Customers are requested to urgently reduce consumption, which will significantly assist in the recovery of the affected systems.
Further updates will be provided to customers.
by l3rato | Jun 11, 2023 | Customer Notice 2023
11 June 2023: 13:30
Customer Notice
Update on Johannesburg Water’s critically impacted systems
Johannesburg Water continues to closely monitor systems (reservoirs and towers).
This afternoon, we noted decreasing levels at Honeydew, Linden, and Eagle Nest systems. Customers are encouraged to reduce consumption for essential purposes.
Below are the updates on reservoir and towers levels:
1. Alexander Park reservoir: recovered.
2. Crown Gardens: reservoir levels have recovered. Tower is operating normally. We have opened the outlet at 50%
3. South Hills tower: recovered. Pumps are running.
4. Brixton reservoir and tower: reservoir outlet opened at 50%. Tower is operating normally. Monitoring reservoir levels. The reservoir levels are not sufficient to opened at 100% at this stage.
5. Hursthill 1 and 2: critically low to empty.
6. Honeydew reservoir and tower: reservoir levels remain critically low. Customers in the reservoir zone need to use water sparingly. The tower is at normal capacity.
7. Randparkridge: recovered.
8. Helderkruin reservoir and tower: reservoir levels continue to improve, and the tower is operating normally.
9. Linden 1 reservoir and tower 1: reservoir levels have decreased, and we have stopped pumping into the tower.
10. Quellerina and Waterval towers: supply has improved, and we are pumping to the tower.
11. Horison, Constantia and Florida North towers: pumps are running. Levels are improving.
12. Eagle Nest reservoir: critically low levels.
13. Orlando reservoir: recovered.
14. Blairgowrie reservoir: critically low levels.
15. Boschkop reservoir: recovered.
Further updates will be provided to customers.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Jun 11, 2023 | Customer Notice 2023
11 June 2023 – 21:30
Customer Notice
City Power transformer substation fire to impact Johannesburg Water’s systems
City Power’s transformer substation in Brixton is on fire. The fire department is on site and operators are enroute. It’s still unclear at this stage what the cause of the fire and the extent of the damage is.
As a result of the fire, pumping from Johannesburg Water’s Brixton reservoir to the Brixton tower will be affected. This will affect water supply to the Brixton reservoir and tower zones.
A pumping unit is being organised for the Helen Joseph Hospital.
Further updates will be provided as they become available.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Jun 6, 2023 | Customer Notice 2023
Customer Notice 6 June 2023
Burst on pumping main between Crosby and Brixton causing low water pressure
There is a burst on the pumping main between Johannesburg Water’s Crosby and Brixton reservoirs.
As a result of this, Brixton reservoir’s water level has dropped significantly, and customers are experiencing low pressure to no water.
In an effort to curb the problem, Johannesburg Water’s technical teams will be closing the outlet of the Brixton reservoir in order to preserve the little water supply available for the Brixton tower zone.
Networks teams are attending to the problem. Further information will be provided.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Jun 2, 2023 | Customer Notice 2023
Customer Notice 2 June 2023
Cleaning of Hursthill Reservoir 2 underway
The cleaning of Johannesburg Water’s Hursthill Reservoir 2 is currently underway and has resulted in no water in parts of the reservoir zone, particularly affecting customers in Auckland Park, Melville and Parktown West.
While it is shut down, residents have been receiving water through its bypass system. However, water supply from Rand Water has reduced, and Johannesburg Water teams are currently liaising with the bulk supplier to determine the cause of the low supply.
Meanwhile, the cleaning will be completed by Tuesday, 6 June, and the reservoir will be operational again on Wednesday, 7 June 2023. At this stage the reservoir remains on bypass mode.
Customers in high-lying areas are impacted by low pressure or no water. Stationary tankers are being filled at various critical sites. Further updates will be provided to customers.
Ends
Issued by: Johannesburg Water Communication and Marketing.
