Johannesburg Water to switch from open mode to prepaid smart meters from 1 November
Johannesburg Water systems impacted by power trip at Rand Waterâs Zuikerbosch Water Treatment Plant
6 October 2023 â 08:45
Media Statement
Johannesburg Water systems impacted by power trip at Rand Waterâs Zuikerbosch Water Treatment Plant
Several Johannesburg Waterâs systems have been affected by a power trip that occurred at Rand Waterâs Zuikerbosch Water Treatment Plant on Thursday night, 5 October.
The Rand Water Eikenhof system is currently under tremendous strain which in turn has affected the stability of certain reservoirs within the Johannesburg Water system.
Increase in demand and the power trip at Rand Waterâs Zuikerbosch treatment plant has further affected the water supply to Johannesburg Water key reservoirs.
Within the Commando system, which comprises the Hursthilll, Crosby and Brixton reservoirs, are critically low. The Brixton reservoirs had to be isolated/closed completely on Thursday evening up until this morning to build up capacity to the reservoir.
The Crown Gardens reservoir is also critically low and had to be isolated on Thursday evening, 5 October to build capacity.
Johannesburg Water is constantly monitoring the network to explore any other options to mitigate and find solutions to the water challenges in the area zone.
Alternative water has been arranged for the affected areas. Further updates will be provided to customers.
Ends
Issued by Johannesburg Water Communication and Marketing.
Residents urged to reduce water usage as demand outstrips supply
1 September 2023 â 14:30
Media Statement
Residents urged to reduce water usage as demand outstrips supply
Johannesburg Water notes with concern the current high water consumption and urges residents to reduce usage. This has been reiterated by bulk supplier, Rand Water who have warned the entity that if consumption is not reduced, extreme measures may have to be instituted.
This coincides with the implementation of the City of Johannesburgâs Level-1 water restrictions, which run from 1 September to 31 March, annually. The restrictions are due to increasing water consumption caused by the warmer weather and lack of rain. However, with South Africa being a water-scarce country, the entity urges residents to use water sparingly.
The City has also noticed unsustainable increase in water demand, this renders Water Conservation and Water Demand Management a strong priority in Johannesburg, to ensure a continuous and sustainable water supply and to avoid putting strain on the Cityâs water supply systems due to high water demand outstripping supply.
Failure to reduce water consumption, will lead to the implementation of extreme measures to control the excessive increase. We therefore request communities to be ambassadors for accountable water use.
Under level-1 water restrictions, the watering of gardens is prohibited between 6am and 6pm from 1 September to 31 March. Furthermore, residents are not permitted to wash paved areas and driveways using hose pipes.
Now more than ever, it is imperative that we change our habits when it comes to water use. We can all make a difference by introducing one small change a day.
Here are simple water-saving habits to implement into your daily routine:
⢠Do not leave taps dripping
⢠Wash your car on the grass with grey water as this will water your lawn at the same time
⢠Shorten your showering time
⢠Use a glass of water to rinse when brushing your teeth
⢠Take shallow baths and avoid filling your bath to a depth greater than 100mm
⢠Reuse grey water to water your garden or pot plants
⢠Fix all leaking plumbing features in your house.
Johannesburg Water is committed to providing sustainable water. As such, water restrictions will be enforced by fines to customers who contravene the Water Services By-Law.
Ends
Issued by Johannesburg Water Communication and Marketing.
Johannesburg Water systems to be impacted by Rand Water maintenance
31 August 2023 â 11:15
Media Statement
Johannesburg Water systems to be impacted by Rand Water maintenance
Some Johannesburg Water reservoirs will be affected by a planned maintenance by Rand Water for 17 hours from Tuesday, 5 to Wednesday, 6 September 2023.
The maintenance work will be carried from 15:00 on Tuesday, 5 September to 08:00 on Wednesday, 6 September to minimise the impact of water supply interruptions. During the planned maintenance work, the Rand Water will be replacing a malfunctioning 800mm Stafford meter.
Johannesburg Water plans to mitigate the impact to customers.
The following Johannesburg Water reservoirs will be affected:
⢠Parktown reservoir 1 â no impact anticipated.
⢠Parktown reservoir 2 â The outlet will be throttled (water supply will be reduced) to about 40%. Low pressure to no water is expected in the supply zone. Customers are requested to reduce consumption to minimise impact and to allow for quick recovery.
⢠Dunkeld reservoir â The inlet valve will be closed to reduce impact at Parktown reservoir 2. Therefore, low pressure to no water may be experienced in this supply zone.
⢠Berea reservoir – The outlet will be throttled (water supply will be reduced) to about 30%. Low pressure to no water is expected in the supply zone. Customers are requested to reduce consumption to minimise impact and allow for quick recovery.
⢠Hursthill reservoir 1 â No adjustments due to network configuration. Low pressure to no water is expected in the supply zone.
⢠Hursthill reservoir 2 â The outlet will be closed during the shutdown period. Low pressure to no water is expected in the supply zone.
Alternative water supply will be arranged for affected customers.
Ends
Issued by: Johannesburg Water Communication and Marketing.
Rand Water planned maintenance on 9 August to impact Soweto
1 August 2023
Media Statement
Rand Water planned maintenance on 9 August to impact Soweto
There is a planned Rand Water shutdown that will take place for 17 hours from 07:00 to midnight on Wednesday, 9 August 2023. The shutdown will impact various areas around Soweto.
The purpose of the planned maintenance is for Rand Water to repair leaking bypass pipelines, as well as valves on the F33, F40 and F44.
Supply to the Chiawelo and Doornkop West reservoirs will be affected, as well as the direct feeds to the Tshepisong and Chiawelo regions.
As a result, customers in these reservoir zones and direct feed supply areas will be affected by low pressure to no water.
Customers are encouraged to store sufficient water, at least two days before the outage (Monday, 7 August). Johannesburg Water also urges customers to use water sparingly during the shutdown.
1. Direct feed areas include:
⢠All Tshepisong (phases one to seven)
⢠All Ebumnandini Informal Settlement
⢠All Slovoville Village
⢠All Slovoville Informal Settlement
⢠All Slovoville compound
⢠Leratong Village
2. Areas fed by the Chiawelo reservoir include:
Lone Hill Ext 68, Chiawelo, Chiawelo Ext 4, Chiawelo Ext 1, Klipriviersoog Ext 1, Klipriviersoog Estate, Dhlamini Ext 1, Dhlamini, Protea Glen Ext 1, Protea Glen Ext 4, Chiawelo Ext 5, Protea Gardens, Protea South Ext 1, Chiawelo Ext 2, Protea North Ext 9, Mapetla Ext 1, Protea North, Protea, Chiawelo Ext 3, Protea North Ext 1, Protea Glen Ext 8, and Protea Glen Ext 9.
3. Areas fed by the Doornkop reservoir include:
Thulani, Thulani Ext 1, Thulani Ext 2, Lufhereng Ext 1, Dobsonville Ext 9, Doornkop Ext 3, Protea City, Protea Glen Ext 1, Protea Glen Ext 2, Protea Glen Ext 4, Doornkop, Doornkop Ext 1, Dobsonville Gardens, Doornkop Ext 2, Protea Glen, Protea Glen Ext 7, Protea Glen Ext 8, Lufhereng, and Protea Glen Ext 3.
Recovery may take up to 48 hours after the completion of the maintenance work. Alternative water supply will be arranged, and the location of the water tankers will be communicated in due course.
Further updates will be provided to customers.
Ends
Issued by Johannesburg Water Communication and Marketing.
Johannesburg Water to switch from open mode to prepaid smart meters
25 July 2023
Media Advisory
Johannesburg Water to switch from open mode to prepaid smart meters
Johannesburg Water is rolling out new smart meters as the entity is switching from open mode to prepaid smart meters.
The rollout will commence from Monday, 31 July in the following areas: Cosmo City, Orlando East and West, Diepkloof, and Orange Farm. This means that customers will be able to buy water from this day onwards.
The benefit of prepaid smart meters is that customers will be able to pay for their consumption, but those without meters will be billed for availability charges or deemed consumption which in most cases is above their consumption and more expensive. Furthermore, qualifying residents will be able to, and are encouraged to, register for the Expanded Social Package (ESP) at the City of Johannesburgâs Department of Social Development to access benefits.
Currently, the process of pairing the open meters with Customer Interface Units (CIUs) is taking place. Therefore, Johannesburg Water urges customers to grant their teams access to their properties for the process of meter pairing. Customers without meters will be deemed to have refused the meters hence bylaws will be enforced that will result in the disconnection of their water supply.
Following the rollout in the abovementioned areas, the prepaid meters project will be extended to other regions.
Ends
Issued by: Johannesburg Water Communication and Marketing.
More information can be obtained on:
Twitter: @JHBWater / Facebook: Johannesburg Water
Website: https://www.johannesburgwater.co.za
Customer service inquiries
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 45201