by l3rato | Apr 21, 2022 | Interruptions 2022
Due to the incident at Rand Water’s Vereeniging works, the subsequent impact will be on Eikenhof pump station. Meredale and Waterval reservoirs are directly affected with lower supply. The impact of reduced supply at Johannesburg Water’s Commando system, which feeds the Brixton, Hursthill and Crosby systems is being monitored. Johannesburg Water’s Roodepoort reservoirs are also being monitored. Further updates will be provided to customers.
Johannesburg Water urges customers to reduce consumption for critical needs during this period. Customers should report leaks and bursts to reduce the risk of larger water outages. Johannesburg Water apologises to customers for the inconvenience caused.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions. More information can be obtained on twitter: @jhbwater; Facebook: Johannesburg Water and our website.
Customer service inquiries:
24 hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
by l3rato | Apr 14, 2022 | archive, Media Statement
Media Statement
Johannesburg Water monitors improved services
14 April 2022
Johannesburg Water was constrained to close water supply to the Brixton Reservoir and Tower yesterday afternoon. This was due to continuous low water supply from Rand Water as well as load shedding.
This compromised water supply in the Crosby, Brixton and Hursthill Reservoir zones. Johannesburg Water managed to recover the Brixton Reservoir this afternoon, to a level that enabled pumping into the Tower zone and water supply continues to stabalise. Once levels fully recovers, we will start opening water supply into the Reservoir zone, with expected full recovery by midnight. The Crosby Reservoir levels are still low but stable, while Hursthill remains critical.
Johannesburg Water endeavors to improve the Hursthill Reservoir during the course of the weekend pending improved supply from Rand Water.
As part of mitigating challenges relating to power failures that has negatively impacted our water supply, Johannesburg Water has placed generators at the Crosby, Brixton and Forest Hill pump stations. The generators will remain on site for a considerable period to ensure that these vulnerable sites are not affected by power failures and load shedding.
Johannesburg Water remains committed in supplying quality service to the residents of the City and apologises to those affected for the inconvenience caused.
Issued by:
Puleng Mopeli
0716086396
by l3rato | Apr 11, 2022 | archive, Media Statement
11 April 2022
Johannesburg Water wishes to inform residents that pumping has commenced at Forest Hill as the Rand Water Zwartkopjes started pumping at full capacity. We are committed to restore water in the affected areas by mid-day.
The Rand Water Waterval and Meredale Reservoirs have not gained sufficient capacity as expected, this is still impacting the Commando meter that feeds Brixton, Crosby and Hursthill Reservoirs. There has been improvements at our Brixton and Crosby supply however Hursthill remains critically low and customers in the affected areas may experience low pressure/ intermittent supply.
Johannesburg Water continues to monitor the affected infrastructure as the Rand Water Waterval and Meredale Reservoirs recover.
There are roaming tankers in and around Forest Hill areas.
Johannesburg Water apologises to customers for the inconvenience caused.
Issued by:
Puleng Mopeli
0716086396
by l3rato | Apr 10, 2022 | archive, Media Statement
Media Statement
10 April 2022
Monitoring of JW Infrastructure impacted by Rand Water supply
Our bulk supplier, Rand Water experienced yet another power failure at the Eikenhof pump station from City Power from midnight until 5am this morning.
This impacted the Hursthill Reservoirs which were still on recovering mode post the Thursday power failure at the Lethabo raw water pump station.
Customers in the higher lying areas of the Hursthill Reservoir feed may experience no water/ inconsistent supply. The Crosby and Brixton systems were also affected and currently at low level but stable at the moment.
Customers should report leaks and bursts in the area which may impact on the recovery of the system.
Johannesburg Water apologises to customers for the inconvenience caused.
Issued by: Puleng Mopeli
0716086396
