by l3rato | Jun 13, 2023 | Customer Notice 2023
13 June 2023 – 20:45
Customer Notice
Insufficient Rand Water supply to Yeoville reservoirs
Rand Water conducted emergency work on Monday night at the Vereeniging purification plant, which affected the Zwartkopjes booster station. We have noted improved flows into the Yeoville reservoir complex.
As Rand Water systems gradually recover, subsequently, there will be an improvement on Johannesburg Water systems.
Customers in the Yeoville reservoir zone are impacted by low pressure to no water, as two reservoirs within the Yeoville complex remain critically low to empty. The reduced supply from the bulk supplier continues to be monitored. Further updates will be provided to customers.
Yeoville reservoir zone:
Hillbrow, Parktown, Spes Bona, Linksfield, Observatory, Jeppestown, Bruma, De Wetshof, Cyrildene, Forest Town, Fellside, Highlands, Kensington Fairwood, Bezuidenhout Valley, New Doornfontein, Bertram, Lorentzville, Judith’s Paarl, Troyeville, Vrededorp, Cottesloe, Doornfontein, Berea, Yeoville, Killarney, Orange Grove, Westcliff, and Constitution Hill.
Johannesburg Water urgently requests customers to reduce consumption during this time. Customers in higher lying areas will experience no water or poor pressure.
Alternative water supply is being arranged for affected areas.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Jun 13, 2023 | Customer Notice 2023
13 June – 2023 20:45
Customer Notice
Eskom power trip at Rand Water Palmiet pump station impacts Johannesburg Water’s systems
Pumping at Rand Water’s Palmiet pump station resumed at full capacity earlier this evening, after an Eskom power failure affected pumping for a short duration today.
As a result, Johannesburg Water infrastructure has been impacted by reduced supply and low levels, specifically at the Alexander Park reservoir and South Hills tower. At this time, the reservoir and tower remain critically low to empty.
As Rand Water systems gradually recover, there will be an improvement in affected Johannesburg Water systems.
The entity will be arranging alternative water supply for the affected areas. Further information will be communicated as it becomes available.
Alexander Park reservoir supply zone:
Kensington, Benrose, Heriotdale, Denver, De Wetshof, The Gardens, Malvern, Cleveland, Elcedes and Wychwood.
South Hills tower supply zone:
Risana, South Hills, Tulisa Park, Steeledale, Linmeyer, Oakdene, Rosettenville and Klipriviersberg Estate.
Customers in lower lying areas may still have water, while customers in higher lying areas will experience no water.
by l3rato | Jun 13, 2023 | Customer Notice 2023
13 June 2023 – 18:00
Customer Notice
Eskom power trip at Rand Water Palmiet pump station impacts Johannesburg Water’s systems
Pumping at Rand Water’s Palmiet pump station has resumed after an Eskom power failure affected pumping for a short duration today.
Johannesburg Water infrastructure has been impacted by reduced supply and low levels, specifically at the Alexander Park reservoir and South Hills tower. At this time, the reservoir and tower are critically low to empty.
Although pumping has resumed at Palmiet, the system is not yet at full capacity. As they bring more pumps online the capacity supplied to Johannesburg Water systems will increase.
Johannesburg Water will be arranging alternative water supply for the affected areas, Further information will be communicated as it becomes available.
Alexander Park reservoir supply zone:
Kensington, Benrose, Heriotdale, Denver, De Wetshof, The Gardens, Malvern, Cleveland, Elcedes and Wychwood.
South Hills tower supply zone:
Risana, South Hills, Tulisa Park, Steeledale, Linmeyer, Oakdene, Rosettenville and Klipriviersberg Estate.
Customers in lower lying areas may still have water, while customers in higher lying areas will experience no water.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Jun 13, 2023 | 2023, Media Statement
11 June 2023 – 19:00
Media statement
Johannesburg Water continues monitoring critically affected systems
Johannesburg Water reservoirs and towers continue to be closely monitored. As Rand Water systems are still in recovery, specific Johannesburg Water infrastructure have noted decreased flows, impacting on capacity.
Below are the updates on reservoir and towers levels:
Alexander Park reservoir: recovered
Crown Gardens: reservoir levels are stable. Tower is operating normally. We have opened the outlet at 50%
South hills tower: recovered. Pumps are running.
Brixton reservoir and tower: reservoir outlet opened at 50%. Tower is operating normally. Monitoring reservoir levels. The reservoir levels are not sufficient to opened at 100% at this stage.
Hursthill 1 and 2: critically low to empty.
Honeydew reservoir and tower: reservoir low but stable. The tower is at normal capacity.
Randparkridge: recovered.
Helderkruin reservoir and tower: reservoir levels continue to improve, and the tower is operating normally.
Linden 1 reservoir and tower 1: reservoir levels are critically low, and we have stopped pumping into the tower. Tower is empty.
Quellerina: low but stable
Waterval towers: critically low, due to reduced supply.
Horison tower: critically low, due to reduced supply.
Constantia: operating normally.
Florida North towers: tower is empty due to reduced supply.
Eagle Nest reservoir: critically low levels.
Orlando reservoir: recovered.
Blairgowrie reservoir: levels have increased.
Boschkop reservoir: recovered.
Further updates will be provided to customers.
Ends
Issued by: Johannesburg Water Communication and Marketing.
Residents are encouraged to subscribe on our website to our SMS notification service for alerts on planned or unplanned service interruptions.
More information can be obtained on:
Twitter: @JHBWater
Facebook: Johannesburg Water
Website: https://www.johannesburgwater.co.za
Customer service inquiries
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 45201
by l3rato | Jun 13, 2023 | 2023, Media Statement
11 June 2023 – 09:45
Media Statement
Johannesburg Water’s critical systems making steady progress
Johannesburg Water continues to closely monitor the entity’s reservoirs and towers.
By Sunday morning, the majority of previously critically impacted systems had improved.
Below are the updates on reservoir and towers levels:
1. Alexander Park reservoir: recovered.
2. Crown Gardens reservoir: reservoir levels are sufficient for pumping to the tower. We continue to monitor the consistency of flow to be able to open the outlet at 50%.
3. South Hills tower: recovered. Pumps are operational.
4. Brixton reservoir and tower: reservoir outlet opened at 50% and the tower is full. Reservoir levels are being monitored. We will open at 100% capacity based on reservoir levels.
5. Hursthill 1 and 2: due to low flows, the systems remain critically low.
6. Honeydew reservoir and tower: reservoir levels have decreased to being critically low. Customers in the reservoir zone need to use water sparingly. The tower is at normal capacity.
7. Randpark Ridge: recovered.
8. Helderkruin reservoir and tower: reservoir levels have improved since yesterday and the tower is operating normally.
9. Linden 1 reservoir and tower 1: reservoir levels have increased, and we are pumping into the tower.
10. Quellerina and Waterval towers: supply has improved, and we are pumping to the tower.
11. Horison, Constantia Florida North: pumps are running. Levels are improving.
12. Eagles Nest reservoir: levels are low but recovering.
13. Orlando reservoir: recovered.
14. Blairgowrie reservoir: empty.
15. Boschkop reservoir: recovered.
Alternative water supply is being provided to affected areas. Further updates will be provided.
Ends
Issued by: Johannesburg Water Communication and Marketing.
