by l3rato | Jun 20, 2022 | archive, Media Statement
MEDIA STATEMENT
FOR IMMEDIATE RELEASE
Date: 20 June 2022
Area outage with no water in Fairlands, Berario and parts of Northcliff
Johannesburg Water would like to inform the customers of a water outage in Fairlands, Berario and parts of Northcliff. The outage started yesterday (19 June 2022) afternoon until today, 20 June 2022. This is due to the vandalism of the telemetry cables and equipment as well as mechanical infrastructure housed at the Fairlands reservoir yesterday.
This left the site unautomated and with no telecoms regarding reservoir levels and flows. The whole incident caused the reservoir level to drop until it was totally empty. The vandalised reservoir supplies the mentioned areas.
The relevant depot was unaware of the incident and was responding to “NO Water” complaints in certain streets. Their investigation was extended when the area with no water grew larger. The depot then extended their search and investigations to PRV’s within the zone, and this later led to the Fairlands reservoir site, where vandalism took place.
It was only then that the reservoir was found to be totally empty, and steps were immediately taken to override the inlet valve and to start filling the reservoir.
Johannesburg Water urges customers to be patient while the system fills up and to use water sparingly.
ENDS
by l3rato | Jun 13, 2022 | archive, Media Statement
MEDIA STATEMENT
FOR IMMEDIATE RELEASE
Date: 13 June 2022
Johannesburg Water and Authorities search for a Boy who went missing after falling down a manhole
Johannesburg Water (JW) received reports of an incident that occurred in Dlamini Park,Soweto, which resulted in a boy between the ages of 9 and 10 falling down the manhole.
The incident was reported to JW on the 13th June 2022 and alleged to have happened between 15:00 and 16:00 yesterday, 12th June 2022.
The relevant authorities from SAPS and EMS are onsite, carrying out a search to recover the body.
Details on developments will be communicated as the search progresses.
Johannesburg Water pleads with the community to allow the officials to carry out their work and allow the family space during this period.
ENDS
by l3rato | Jun 13, 2022 | archive, Media Statement
MEDIA STATEMENT
FOR IMMEDITE RELEASE
Date: 13 June 2022
Rand Water to reduce load to Eikenhof Pump station
Johannesburg Water (JW) would like to inform residents that Rand Water is reducing the load to the Eikenhof pump station. The reduction will be by 600Ml, which is 50%. This is due to the major leak on the A19 line behind engine room at Vereeniging Purification works. This is one of the lines between the works and Eikenhof pump station.
The reduction will have an impact on JW’s Crosby, Brixton and Hurst Hill reservoirs and can lead to no water in high areas. Rand water will update once they have scoured the line on the damage and how long repairs will take.
The following areas have been affected:
Crosby Reservoir
- Riverlea and Extensions, Wibsy Dip, Longdale and Extensions, Croesus, Industria and Extensions, Industria West, Bosmont and Langlaagte
Brixton Reservoir and Tower
- Langlaagte North, Mayfair West, Mayfair, and Extensions, Pageview and Extensions, Vrededorp, Vredepark, Jan Hofmeyr, Auckland Park and Extensions, Hursthill, Cottesloe, Sunnyside, Braamfontein Werf and Uitsaaisentrum.
Hursthill Reservoir 1 and 2
- Parktown and Extensions, Melville and Extensions, Parkview, Westcliff, Emmarentia, Greenside and Extensions, Rooseveldt Park, Montgomery Park, Albertville, Albertskroon, Greymont and Extensions, Newlands, Triomf, Westdene, Martindale, Montclare, Westbury and Extensions, Coronationville, Claremont, Paarlshoop and Extensions, Homestead Park, Mayfair, Crown and Extensions, Amalgam, Crown North, Selby and Extensions, Crown City and Extensions, City West, Fordsburg and Burgersdorp
Johannesburg Water is monitoring the infrastructure impacted and will provide updates on supply to customers. We plead with customers to reduce consumption for critical needs during this period and apologise for the inconvenience.
ENDS
by l3rato | Jun 10, 2022 | archive, Media Statement
MEDIA STATEMENT
FOR IMMEDIATE RELEASE
Date: 10 June 2022
Rand Water’s Meredale pipe burst
Johannesburg Water (JW) would like to regrettable inform customers about a Rand Water pipe that burst. The burst pipe supplies their Meredale reservoir. This will subsequently affect all JW reservoirs supplied from the Meredale reservoir including Kibler Park, Hursthill, Brixton and Crosby systems. The JW Meredale reservoir including Honeydew, Eagles nest and Nature reservoirs are currently critically low.
The following areas have been affected:
Crosby Reservoir
- Riverlea and Extensions, Wibsy Dip, Longdale and Extensions, Croesus, Industria and Extensions, Industria West, Bosmont and Langlaagte.
Brixton Reservoir and Tower
- Langlaagte North, Mayfair West, Mayfair and Extensions, Pageview and Extensions, Vrededorp, Vredepark, Jan Hofmeyr, Auckland Park and Extensions, Hursthill, Cottesloe, Sunnyside, Braamfontein Werf and Uitsaaisentrum.
Hursthill Reservoir 1 and 2
- Parktown and Extensions, Melville and Extensions, Parkview, Westcliff, Emmarentia, Greenside and Extensions, Rooseveldt Park, Montgomery Park, Albertville, Albertskroon, Greymont and Extensions, Newlands, Triomf, Westdene, Martindale, Montclare, Westbury and Extensions, Coronationville, Claremont, Paarlshoop and Extensions, Homestead Park, Mayfair, Crown and Extensions, Amalgam, Crown North, Selby and Extensions, Crown City and Extensions, City West, Fordsburg and Burgersdorp.
Honeydew Reservoir 1
- Honeydew and Extensions, Little falls, Fairlands, Parts of Northcliff, Strubens Valley, Parts of Zandspruit, Parts of Sundowner, Laserpark and Olivenhout
Rand Water mentioned that repairs have commenced and are estimated to be completed by midnight.
Johannesburg Water is monitoring the infrastructure impacted and will provide updates on supply to customers. We plead with customers to reduce consumption for critical needs during this period and apologise for the inconvenience.
ENDS
by l3rato | Jun 10, 2022 | archive, Media Statement
10 June 2022
Media Statement
For Immediate Release
2021/2022 Johannesburg Water Customer Satisfaction Survey
Johannesburg Water (JW) rolled out the annual customer satisfaction survey effective from 1st June 2022. An independent research service provider, Molemotheo, has been appointed to conduct this exercise on our behalf.
Through this survey, JW will have an appropriate measure of customer satisfaction (or dissatisfaction) with its water and sanitation services offering to the residents of the City of Johannesburg (CoJ). The survey will also enable us to identify ways in which we can improve our customer experience and pinpoint areas that need improvement, as well as ways in which we can effectively meet the customers’ needs.
We plead with residents to spare a few minutes of their time and kindly afford Molemotheo’s Field Workers an opportunity to collect the required data, either by completing a manual questionnaire or online, click https://s.surveyplanet.com/5w91ky0r
In compliance with the Protection of Personal Information Act (POPIA), Johannesburg Water and Molemotheo commits to safeguarding your personal information and using solely for the purposes of this survey. You are free to remain anonymous should you wish to.
Johannesburg Water thanks you for participating in the survey. Your input and contribution is highly valued.
ENDS
by l3rato | Jun 2, 2022 | archive, Media Statement
