by l3rato | Apr 5, 2023 | Interruptions
Daily water supply system status updates:
Water supply status update by exception (i.e., areas affected due to supply constraint and not service interruption from occasional pipe burst).
Unplanned Interruptions
1. Major burst: corner Cavendish Street and Dalton Road, Wendywood
The team has completed relevant repairs and the special services team will now restore water to affected areas.
Affected areas include parts of:
Gallo Manor, Wendywood, Kelvin, Marlboro, Sunninghill, Waterfall, Eastgate and Woodmead.
Johannesburg Water apologises to customers for the inconvenience caused.
2. Repair of reoccurring major burst and valve installation at corner Witkoppen Road and William Nicol Drive
Yesterday (Tuesday 4 April 2023), the team completed the installation of the isolation valve as well as repairs on the asbestos cement main (AC main).
Valves will be fully opened this morning and the site will be monitored for leaks.
Affected areas include parts of:
Douglasdale, Fourways, Magaliesig, Witkoppen, Maroeladal, Fourways Gardens, Craigavon, Kengies, Dainfern, Lonehill, Beverly, Paulshof, Pineslopes, Magaliesig View and Noscot.
Johannesburg Water thanks customers for their patience and understanding.
Planned Interruptions
1. Suburbs affected: Glen Austin AH and Glen Austin Ext 11
Street Names: Hampton Road (between Dale and Douglas Road)
Date: 13 April 2023
Time: 09:00 – 19:00
Impact: No water
Reason: Tie-in of new infrastructure
Residents are again requested to observe level-1 water restrictions implemented from 1 September to 31 March, which prohibits the use of hosepipes to water gardens, wash cars, clean driveways but use grey water instead, fill up swimming pools and water features between 6 am and 6 pm. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions.
More information can be obtained on:
Twitter: @JHBWater
Facebook: Johannesburg Water
Website: https://www.johannesburgwater.co.za
Customer service inquiries:
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
by l3rato | Apr 4, 2023 | 2023, Media Statement
Media Statement
4 April 2023
Johannesburg Water welcomes newly appointed Board of Directors
Johannesburg Water is delighted to announce and welcome the new Board of Directors, effective from 1 March 2023.
Board meetings are held on a quarterly basis to assess Johannesburg Water’s performance. The Board of Directors are appointed and accountable to the shareholder, the City of Johannesburg.
Each of the members brings unique expertise and knowledge to the table which Johannesburg Water will use extensively during their tenure.
Johannesburg Water is excited to have them on board in leading the Entity to new heights and finding innovative solutions to the challenges being faced.
Front row (from left to right) Mr Lunga Bernard, Mr Phetole Modika, Mr Molate Mashifane, Ms Pamela Mabece, Ms Gugulethu Phakathi (Board chairperson), Mrs Zandile Meeleso, Mrs Zodwa Tlale (Independent Audit Committee member) and Mr Pholoso Matjele.
Back row (from left to right) Ms Kethabile Mabe (Company Secretary), Mr Siyabonga Mthembu, Mr Ntshaveni Mukwevho (Managing Director), Mr Kgaile Mogoye, Mr Johan Koekemoer (Financial Director), Mr Sandiso Mgengwana, Mr Siphamandla Mnyani, Mr Colleen Sambo (Independent Audit Committee member)
*The two Independent Audit Committee members and the Company Secretary are not board members.
Ends
Issued by: Johannesburg Water Communication and Marketing.
by l3rato | Mar 31, 2023 | Interruptions
Daily water supply system status updates:
Water supply status update by exception (i.e., areas affected due to supply constraint and not service interruption from occasional pipe burst).
Unplanned Interruptions
1. Johannesburg Water Customer Notice: Technical issues at the Yeoville pump station.
On Thursday afternoon, a pump at the Yeoville pump station stopped working due to a technical fault. Technicians are on the ground trying to find the reason for the fault and resolve the problem.
Areas affected: in the Yeoville tower zone have intermittent to no water supply. The affected areas have been provided with alternative water supply through mobile water tankers.
There is no estimated time of completion at this stage. Johannesburg Water apologises to customers for the inconvenience caused.
2. No water in Greater Ivory Park due to planned shutdown by Rand Water
The team is still on site busy with the RW inlet meter replacement in President Park.
Alternate water supply is being provided through mobile tankers in the areas as communicated per the original notice.
Affected areas include parts of:
Ebony Park
Kaalfontein
Ivory Park
Rabie Ridge
Estimated time for completion is 13H00
Johannesburg Water apologises to customers for the inconvenience caused and thanks customers for their patience and understanding.
Residents are again requested to observe level-1 water restrictions implemented from 1 September to 31 March, which prohibits the use of hosepipes to water gardens, wash cars, clean driveways but use grey water instead, fill up swimming pools and water features between 6 am and 6 pm. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions.
More information can be obtained on:
Twitter: @JHBWater
Facebook: Johannesburg Water
Website: https://www.johannesburgwater.co.za
Customer service inquiries:
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
by l3rato | Mar 30, 2023 | 2023, Media Statement
Media Statement
30 March 2023
Most Johannesburg Water systems back to normal operations
As at Thursday morning, 30 March 2023, Johannesburg Water’s systems were back to normal operations.
Crown Gardens is stable, and the reservoir is fully opened. Water has been restored in those areas, although some streets are still struggling in Robertsham where technicians were flushing the system to ensure no air is trapped. The rest of the areas have been stable for the fourth day in a row.
The Commando system, which has been struggling the most in the last week, is also now stable. Residents have water and technical teams are focusing on increasing capacity into those reservoirs.
However, there were operational challenges at the Yeoville reservoir which resulted in the pump station overflooding.
Consequently, certain areas in the Yeoville tower zone have had no water to intermittent water supply, including Yeoville, Berea, Bezuidenhout Valley, Parktown, Westcliff, and parts of Linksfield.
However, the technical teams are currently onsite attending to the problem and are monitoring the water levels. Arrangements for alternative water supply will be made for the Yeoville supply zone.
The Entity will provide 11 roaming and 12 stationary tankers today.
Water tanker sites of areas affected by the Eikenhof system pump failure – Thurs 30 March 2023
Ends
by l3rato | Mar 30, 2023 | Interruptions
Daily water supply system status updates:
Water supply status update by exception (i.e., areas affected due to supply constraint and not service interruption from occasional pipe burst).
Unplanned Interruptions
1. Repairs on two major bursts at corner Witkoppen and William Nicol Drive: Large area outage
Intermittent rain has delayed repairs on the second burst, as the excavation was flooded. The team, together with management, have been onsite throughout the night to finalise repairs, and work will continue this morning until repairs are completed.
Scope of work:
• Repairs to second burst
• Flushing of the network
Affected areas include parts of:
Douglasdale, Fourways, Magaliesig, Witkoppen, Maroeladal, Fourways Gardens, Craigavon, Kengies, Dainfern, Lonehill, Beverly, Paulshof, Pineslopes, Magaliesig View and Noscot.
There is no estimated completion time at this stage. Further updates will be provided to customers. Johannesburg Water apologises to customers for the inconvenience caused.
UPDATE: The team has finalized repairs on the second burst. Valves will be opened gradually to monitor for leaks.
2. No water in parts of Yeoville, Bertrams and Bezuidenhout Valley
Johannesburg Water apologises to customers affected by the outage in parts of Yeoville, Bertrams and Bezuidenhout Valley. During the planned maintenance of reservoirs, Yeoville reservoirs 1 and 3 were isolated to complete the cleaning of Yeoville 2 reservoir. Operational challenges during the opening of outlets, resulted in overflow of Yeoville 1 and 3 reservoirs.
The teams are currently onsite and ensuring that valves are opened to allow the recovery of the network, and to reduce the overflow at the reservoirs.
Customers in high lying areas will experience no water/ low pressure as the systems are normalising. Johannesburg Water apologises to customers for the inconvenience caused.
3. Areas Affected: Zondi reservoir and Dobsonville tower
Date: 30 March 2023
Time: 08:00 – 18:00
Impact: No water
Reason: Repairing a water leak
Planned Interruptions
1. Areas Affected: Ebony Park (all extensions) Kaalfontein (all extensions) Ivory Park (all extensions) Rabie Ridge (all extensions)
Street Names: all Streets, Avenues, Roads, Drives in Ebony Park, Kaalfontein and Ivory Park
Date: 30 March 2023
Time: 08:00 – 16:00
Impact: No water
Reason: RW Inlet Meter Replacement – President Park
Location of temporary alternative source of supply (e.g., Roaming Water Tankers):
Ebony Park – Cnr Acacia & Blue Gum Road (Spar), Cnr Archerfish & Mudhopper Street (Boxer) and Cnr Angelfish & Fingerfish Street. Kaalfontein – Cnr Angelfish & Archerfish Street (Shoprite), Angelfish & Republic Road (Kaalfontein corner).
Ivory Park – Freedom Drive & Riverside Road (Pick & Pay), Swazi Inn (Pick & Pay), Lord Khanyile Precinct, Emthonjeni Taxi rank, Mpumelelo Clinic, Thuthukane Clinic, Hikhensile Clinic.
Rabie Ridge – Cnr Strandloper & Rietduiker Road (BP garage).
Residents are again requested to observe level-1 water restrictions implemented from 1 September to 31 March, which prohibits the use of hosepipes to water gardens, wash cars, clean driveways but use grey water instead, fill up swimming pools and water features between 6 am and 6 pm. This is to ensure that systems are kept stable throughout the coming months. We urge residents to report any form of vandalism and theft of water infrastructure to 0800 00 25 87.
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions.
More information can be obtained on:
Twitter: @JHBWater
Facebook: Johannesburg Water
Website: https://www.johannesburgwater.co.za
Customer service inquiries:
24-hour Hotline: 011 688 1699/ 086 056 2874
SMS line: 076 333 5052
Email: Customer@jwater.co.za
